At Pikolinos USA Corp. we are looking for a new talent to add to our Customer Experience team as a Representative for our E-Commerce Customers.

As a Customer Experience Representative, your mission will be to advise and support our clients with any questions regarding their purchase process, warranty claims, or returns. You will be the first point of contact, so it is important to answer phones or e-mails with respect and take initiate to handle customers with care.

For this, your main functions will be:

• Manage phone calls, offering an effective solution about technical or quality issues like status of an order, warranty procedure and/or return policy.
• Engage with customers via product review comments, e-mails, phone to resolve their requests for information, issues with their orders, or other feedback.
• Manage and track orders made and resolve incidents or requests ensuring optimal customer service with internal departments and/or consumer.
• Promote phone sales and assist customers with product knowledge.
• Ensure that we are always providing customers with an adequate resolution, no matter the situation.
• Troubleshoot maintenance of shipping process.
• Ensure EDI documents are processed correctly.

We want to know you if:

• You have experience in a similar position.
• You can have a written and oral conversation fluently in English and Spanish.
• You know how to detect the customer's needs and advise them during the purchase process.
• Candidate must have experience working in an office environment and interpersonal skills.
• Well organized, able to multi-task, and work well under pressure and tight deadlines.
• Must be proficient in MS Office (Outlook, Word and excel).
• Come join our team today and enjoy the many benefits offered as well as working alongside our motivated staff.

Skills:

• Proficiency with Microsoft Office, especially excel
• Time Management
• Knowledge of any CRM and/or SAP

Some benefits...

• Health
• Dental
• Vision
• Life
• Long-Term Disability
• Short-Term Disability
• Employee Assistance Program (EAP)
• Discounts from Lifemart.
• Health advocate.
• Health Care Flexible Spending Account (HCFSA)
• Dependent Care Flexible Spending Account (DCFSA)
• All-in-one Optum Bank Mastercard
• And more…