Would you like to work in a place where your creativity is appreciated?
Do you appreciate naturalness and teamwork?
Do you think that solidarity is a way of seeing the world?
Do you want to leave a trace?
If the answer to these four questions is yes and you like to improve yourself every day, you need to know that, at Pikolinos USA Corp. we are looking for a new talent to add to our Customer Experience team as a Representative for our E-Commerce Customers.
As a Customer Experience Representative, your mission will be to advise and support our clients, solving their doubts and giving the information they require during the purchase process.
For this, your main functions will be:
- Manage phone calls, offering an effective solution about technical or quality issues like status of an order, warranty procedure and/or return policy
- Engage with customers via product review comments, e-mails, phone to resolve their requests for information, issues with their orders, or other feedback.
- Manage and track orders made and resolve incidents or requests ensuring optimal customer service with internal departments and/or consumer
- Promote phone sales and assist customers with product knowledge
- Ensure that we are always providing customers with an adequate resolution, no matter the situation
We want to know you if:
- You have experience in a similar position.
- You can have a written and oral conversation fluently in English and Spanish.
- You know how to detect the customer's needs and advise them during the purchase process.
- You have a successful multi-tasking/priority management skill
- You have a positive and energetic attitude
- You have ability to both work with a team and independently
- Proficiency with Microsoft Office, especially excel
- Time Management
- Knowledge of any CRM and/or SAP
- Long-Term Disability
- Short-Term Disability
- Employee Assistance Program (EAP)
- Discounts from Lifemart.
- Health advocate.
- Health Care Flexible Spending Account (HCFSA)
- Dependent Care Flexible Spending Account (DCFSA)
- All-in-one Optum Bank Mastercard
- And more…